Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
We ask that you please reschedule at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 25% the price of your scheduled appointment. Any no shows are subject to be charged 50% the price of the scheduled appointment. Please call to reschedule. (914)923-3799
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Zokkoz Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, American Express, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.
We offer gift cards for any service or dollar amount. Buy online, call 914.923.3799 or come in and see us! Gift cards expire within one year of purchase.